Client terms

These terms apply when you accept a quote from a freelancer ("member") through konnektsi. The member does the work and is the business you're dealing with; konnektsi ([Company legal name]) provides the software, the quote and review pages, and the texts.

How it works

• You text the member's handle. The member's AI assistant reads your request, may ask questions, and sends a quote. Its first text in each conversation says it's an AI assistant, and its texts end with the member's handle and (AI). The work is made with AI and the member stands behind it. If the member's AI isn't available, you may get a short automatic note saying they're offline.
• Your texts to the handle, and files you send with them, are processed by the member's AI provider to do the work. If the member has chat context on, their AI also reads your recent one-to-one texts with them, for context only. Don't send passwords, card numbers, ID numbers or health details.
• Reply STOP at any time to stop texts.

Quotes, approval and payment

• A quote shows what's included, the flat price (with the deep tier or a rush if you asked for one), the kill fee and when the preview is due. The price is set in the quote and doesn't depend on how much AI the work takes. One change after the preview is included; each extra change costs what the quote page says.
• Accepting saves a passkey on your device and, the first time, your card with Stripe. Nothing is charged when you accept.
• You can cancel for free until work starts. When the preview is ready you can approve it, ask for one change, or reject it. If you reject it, only the kill fee is owed. If you don't answer within 48 hours of the preview (24 after a change), that counts as approval; you get a reminder text before that.
• Approved work goes on your tab and is charged to your saved card about a week after your first request, then weekly, only when something is owed (approved work or a kill fee). You get a text receipt. If a charge fails, new work pauses until you pay the bill link.
• Your passkey is the only way to approve, change or reject. A text saying yes doesn't count.
• Some members do some jobs for free; the quote says so.

The work

• Once paid (or approved, for free jobs), the deliverables are yours to use. The member keeps their own tools and know-how, and may show the work only with your permission.
• Work made with AI may have limited copyright protection. Check anything important (facts, code, legal or financial matters) before relying on it.

Problems

• Talk to the member first. Refunds and disputes are between you and the member, through their Stripe account. You can also dispute a charge with your card issuer.
• konnektsi isn't a party to your agreement with the member and isn't responsible for their work, except where the law says otherwise.
• [Governing law and dispute resolution: to be set by counsel. Consumers keep any rights the law gives them that can't be waived.]
• Contact: [email protected], [mailing address].